When booking online a credit card is required at the time your appointment is made. Please make sure to keep text and email notifications on to receive updates on upcoming appointments. To ensure availability we suggest that you reserve your appointments in advance. We also have a wait-list you can add yourself to once booking your initial appointment.
As a courtesy to our customers at Dermaluxe Spa, we have a no exceptions cancellation and no show policy. Please provide a minimum of 48 hours notice should you need to cancel or reschedule an appointment. All appointments must be confirmed by email/text which you will receive 48 hours before. Please be aware, if you don’t confirm your appointment and we're unable to reach you, last minute cancellation, or no show a $50 fee will be charged. We make every effort to accommodate last minute appointments if and when possible and are more happy to reschedule or cancel appointments with 48 hours notice. We also advise you to be on time to your appointment. If you arrive more than 15 minutes late to your appointment we may not be able to service you and we will have to consider it a late cancellation/no show. We understand life is hectic and sometimes just plain crazy. Please call us if you think you will arrive late for your appointment.
If you have multiple cancellations or no-shows, then you will be required to prepay before scheduling another appointment or may be banned from further booking any appointments at our studio.
In a small business such as Dermaluxe Spa, we want to give our clients the best pricing available. Short notice cancellations and no shows are detrimental to our ability to provide a good service, low prices, and continue a profitable business. We ask for your help and cooperation in this matter.
First-time permanent makeup procedures usually don't require a consultation in advance. We will discuss color, shape and design on the day of your appointment.
***If you've ever had permanent makeup done by any other provider or have any skin issues or disorders, such as severe acne, then we do require a consultation. If this describes your situation then you should know that arriving to your appointment without undergoing a consultation means we have the right to refuse service, and your deposit will be forfeited.
If you need a consultation then we do require you to put a credit card number on file when you book your appointment. If you come in for your appointment, the consultation is totally free. If you cancel your appointment with less than 24-hours notice or if you don't show for your appointment, then we charge you a small $50 fee to make up for our lost time.
Not sure whether you need a consultation? Reach out to us, and we'll give you our thoughts!
A non-refundable $100 deposit is required at the time your appointment is made for all NEW permanent makeup customers. The remaining balance is due at the time of service. If you don’t confirm your appointment and we're unable to reach you, late cancellation, or no show the deposit will be forfeited.
We also advise you to be on time to your appointment or arrive 10 minutes early. If you arrive more than 15 minutes late to your appointment we may not be able to service you and an additional $100 deposit will be required to book your appointment.
There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.
Gift cards and vouchers are not refundable or transferable. Gift cards or vouchers must be present at the time of your service. Dermaluxe Spa is not responsible for any lost, stolen or unauthorized uses of the card.
Only clients receiving a service with our staff will be permitted beyond the waiting area. Guests under the age of 18 years old must have a parent present to sign the release form and remain present through the entire service consultation. Due to safety considerations and limited space, children are not permitted at the studio.