At Dermaluxe Spa, we're excited to have you as a client and we want to make booking and managing your appointments as easy as possible. When you book online or by phone, we'll require a credit card at the time of booking. To ensure you don't miss any updates, please make sure your text and email notifications are turned on when booking online. To ensure availability, we recommend reserving your appointments in advance, and we also have a wait-list you can add yourself to once you book your initial appointment.
As a courtesy to our customers, we have a strict policy for last-minute cancellations, no confirmations, and no-shows. To avoid any inconvenience and to allow other clients to benefit from the availability, we kindly ask you to provide a minimum of 48 hours notice should you need to cancel or reschedule an appointment. You will receive a confirmation email/text 48 hours prior to your appointment, please make sure to confirm it, it's really easy and it takes a second. If we don't hear back from you by the end of the same business day, your appointment will be unfortunately canceled.
We understand that life can be hectic and we want to accommodate our clients as much as possible. If you think you will arrive late for your appointment, please call us. Please note that if you arrive more than 15 minutes late, we may not be able to service you and you may be charged a fee and lose your deposit.
To keep our prices low and provide the best service, we ask for your cooperation in this matter. Please be aware that if you don't confirm your appointment, and we're unable to reach you, last-minute cancellation, or no-show, a $50 fee will be charged. If you are a new Permanent Makeup client, your deposit will be forfeited with the additional $50 fee.
Thank you for your understanding and we look forward to seeing you soon at Dermaluxe Spa!
At Dermaluxe Spa, we want to make sure that you are fully informed and comfortable with your procedure, that's why we offer complimentary consultations. However, please understand that our time is valuable, and if you were to last-minute cancel or no-show to your appointment, a $50 fee will be charged to make up for the lost time.
As a new permanent makeup customer, we're excited to have you join us at our spa! In order to secure your appointment, a non-refundable $100 deposit is required at the time of booking. The remaining balance will be due at the time of service. We understand that life can be unpredictable, but please be aware that if you don't confirm your appointment and we're unable to reach you, late cancellation, or no-show, your deposit will be forfeited.
We want to make sure that you have the best experience possible, and that's why we advise you to be on time for your appointment or even arrive 10 minutes early. If you arrive more than 15 minutes late, we may not be able to service you, and an additional $100 deposit will be required to book your next appointment. We understand that life can be hectic and crazy, but we kindly ask you to please call us if you think you will arrive late for your appointment.
There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.
Gift cards are a great way to show someone you care, and they're valid for as long as you need! Once you've used them to redeem credits, you'll have 12 months to use the remaining balance.
We want you to enjoy your gift card and use it whenever you like, but please treat it like cash. If it's lost or stolen, we're sorry, but we can't replace it.
Our gift cards can only be used at our studio and are not redeemable for cash, reloadable, returnable, or able to be consolidated to a new gift card.
You have the option to buy an electronic gift card that you can email or print and give to the recipient instantly. These gift cards can be used for any service or product at our studio. To make sure the recipient can use it, please make sure they have it with them, either printed or on their phone, when they visit our studio.
Alternatively, if you prefer a physical gift card, we have that option too! You can visit us in person or give us a call. Our gift cards are available in any amount and can be redeemed at our studio only. You can also purchase a gift card over the phone and have it mailed to your recipient at no cost to you.
We want to make sure that everyone feels safe and comfortable during their visit. To ensure this, only clients receiving a service with our staff will be allowed beyond the waiting area. Parents, please note that for clients under the age of 18, a parent must be present to sign the release form and remain present throughout the entire service consultation. We understand that children can be curious, but due to safety considerations and limited space, children are not permitted.