POLICIES

1401 Ricmond Ave.  Suite 270  Houston, TX 77006

By Appointment Only. No Walk-Ins Please.  10:00am - 6:00pm M-Sat.  Phone: 832-377-0030

​DERMALUXE SPA POLICIES


​BOOKING
All appointments must be made online through our booking system or call our studio at 832-377-0030.  Appointments are NOT accepted through email, text, or any social media.  To ensure availability we suggest that you reserve your appointments in advance. We also have a wait-list you can add yourself to once booking your initial appointment.  All appointments must be confirmed by email/text which you will receive 48 hours before. We make every effort to accommodate last minute appointments if and when possible and are more happy to reschedule appointments with 24 hours’ notice. Please be aware,  if you don’t confirm your appointment, last minute cancellation, or no show the deposit will be forfeited and a second deposit will be required to reschedule. In a small business such as DermaLuxe Spa, we want to give our clients the best pricing available. Short notice cancellations and no shows are detrimental to our ability to provide a good service, low prices, and continue a profitable business. We ask for your help and cooperation in this matter.

PERMANENT MAKEUP CONSENT FORMS 
Please print and fill out the client consent forms which you can download directly from our website. These must be completed before you arrive for your scheduled appointment. If you do not have access to a printer, please arrive 15 minutes early before your appointment.  CLIENT CONSENT FORMS PERMANENT MAKEUP

DEPOSITS
A non-refundable $50 deposit is required at the time your appointment is made. The remaining balance is due at the time of service. If you don’t confirm your appointment, late cancellation, or no show the deposit will be forfeited and the service must be paid in full to reschedule. If you arrive 15 minutes late past your appointment time the deposit will be forfeited and an additional $50 deposit will be required to re-book. No exceptions. 

REFUND POLICY
There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.

ONLINE VOUCHERS & GIFT CARDS
Gift cards and online vouchers are not refundable or transferable. 

GUEST POLICY
Due to Covid -19  guidelines and the limited space in our office we kindly ask that you do NOT bring family and /or friends with you. If you are bringing your minor aged child for a facial appointment you are welcome to wait in the waiting area.  Due to safety considerations and limited space, children are not permitted at the studio. 

HOURS OF OPERATION
We are open Monday-Saturday 10:00am to 6:00pm by appointment only. Closed Sundays.